Cancellations and Refunds

Policy Overview

At BhriguGPT, we strive to provide the best digital astrology experience. This policy outlines our approach to cancellations and refunds for our pay-per-use digital services.

Wallet Credits & Refunds

Eligible for Refund

Unused wallet credits: Full refund available within 7 days of adding money to wallet
Technical issues: If our service is unavailable and you're charged for messages
Duplicate charges: Accidental multiple payments for the same transaction
Unauthorized transactions: Charges you didn't authorize

Not Eligible for Refund

Used services: Credits spent on chat messages and astrology consultations
Dissatisfaction with predictions: Astrological insights are interpretive and subjective
Change of mind: After using our services for consultations
User error: Incorrect birth details provided by user

Refund Process

How to Request a Refund

Email us at support@bhrigugpt.com with your refund request
Include your account email, transaction ID, and reason for refund
Provide relevant details or screenshots if applicable
Our team will review your request within 2-3 business days

Processing Timeline

Review

2-3 Business Days

Approval

1 Business Day

Refund

5-7 Business Days

Account Cancellation

You can delete your account at any time through your profile settings or by contacting our support team.

Important Notes on Account Deletion

Unused wallet balance can be refunded if requested within 7 days
All chat history and astrological profiles will be permanently deleted
Account deletion is irreversible - please backup any important information
Outstanding transactions will be processed before account closure

Dispute Resolution

If you're not satisfied with our refund decision, you can:

Internal Review

Request escalation to senior support team
Provide additional documentation
Allow 5-7 business days for review

External Resolution

Contact your payment provider directly
File dispute through Razorpay support
Seek resolution through consumer forums

Special Circumstances

Emergency Refunds

In case of medical emergencies, family emergencies, or other exceptional circumstances, we may consider special refund requests on a case-by-case basis.

Technical Issues

If technical problems on our end prevent you from using our services after payment, we will provide full refund or service credits.

Goodwill Gestures

We may occasionally offer partial refunds or service credits as goodwill gestures for first-time users who are genuinely unsatisfied.

Need Help?

Contact Support

support@bhrigugpt.com

Response within 24 hours

Available in English and Hindi

What to Include

Account email address
Transaction ID or payment reference
Detailed reason for refund request
Screenshots if applicable
Preferred resolution

Request Refund

Last Updated: December 2024

This policy may be updated from time to time. Users will be notified of significant changes via email.

Cancellations and Refunds Policy